Student to Technician Ratio

We have often heard that some individuals are experiencing some wait times when submitting help requests. This is often due to the fact that we work on tickets as a first-come, first-serve basis. If we have not answered your request within a reasonable amount of time, please reply and let us know. However, please be patient. We have four employees answering requests for approximately 2,500 students and 250 employees. That is a 687.5:1 ratio. Please understand that we do our best to respond to your inquiries as quickly as possible but also, we ask that you exhibit a bit of patience because it can take some time for us to answer all inquiries, especially during the first two weeks of courses and the last two weeks of courses.